SmallBizGenius Analysis
ARKET receives mixed reviews, with customers frequently reporting issues with delivery and customer service. While some praise the quality of the clothing, the negative experiences often overshadow the positives.
Category Breakdown
Scores based on analysis of 284 recent reviews
Shipping and Delivery Issues
2.0/10Numerous reviewers report significant delays, lost packages, and incorrect deliveries. Many cite issues with the courier service, Evri, and a lack of communication from ARKET regarding shipping updates.
45 reviews mention thisCustomer Service Problems
3.0/10A large number of reviewers describe ARKET's customer service as unhelpful, unresponsive, and difficult to deal with. Customers report slow response times, unhelpful advice, and an inability to resolve issues effectively.
38 reviews mention thisProduct Quality (Inconsistent)
6.0/10While some reviewers praise the quality of ARKET's clothing and materials, others report issues with sizing, defects, and a decline in quality over time. This inconsistency makes it difficult to rely on the brand for consistent quality.
20 reviews mention thisReturns and Refunds
4.0/10Several reviewers report difficulties with the returns process, including delays in receiving refunds and issues with return shipping costs. Some customers also mention being denied refunds for faulty items.
15 reviews mention thisIn-Store Experience (Dublin)
7.0/10Reviews of the physical Dublin store are mixed, with some praising the staff and overall experience, while others report issues with customer service in the café and menswear sections.
5 reviews mention thisPros & Cons
What Customers Love
"I just received the wool dress I ordered and it’s so nice, good quality wool, comfortable and not itchy. So I’m super pleased with the item"
"Nice jeans (Jade cropped slim). Excellent quality denim, well cut and stylish."
"The stores themselves are worth mentioning. Well thought out, not overwhelming, and the ones with a café attached are genuinely nice to spend time in"
"If you're tired of H&M quality but not ready to commit to proper designer prices, Arket sits in a comfortable middle ground."
"Always a joy to get my package, never had issues and overall sizing is good."
Common Complaints
"They NEVER ship on time, things are always delayed by at least multiple days with 0 explanation - that’s if they don’t just lose the package."
"Shocking service. One of the worst I've ever experienced. The call centre has no history of any email communication you've had with the company."
"The quality is dropping off massively. Bought a jumper but the shape of it and sizing is awful. Neck is too wide, sleeves are too short."
"Extremely disappointing first (and last) experience...What’s truly unacceptable, however, is the refund process."
"I ordered 3 items, they send 3 of them the same size even though ordered different ones."
Common Questions About Arket
Answers derived from customer review patterns
Is ARKET legit and trustworthy?
While ARKET is a real company, the reviews suggest significant issues with its online operations. Many customers report problems with shipping, order fulfillment, and customer service, leading to frustration and distrust. While some customers have positive experiences, the high volume of negative reviews raises concerns about the reliability of ordering from ARKET online. For small business owners, these inconsistencies make ARKET a potentially risky choice.
Based on 45 reviewsDoes ARKET have good customer service?
Based on the reviews, ARKET's customer service is a major point of concern. Many customers describe the customer service team as unhelpful, unresponsive, and difficult to contact. Issues often go unresolved, and customers report slow response times and a lack of empathy from customer service representatives. This poor customer service experience significantly detracts from the overall customer satisfaction.
Based on 38 reviewsIs ARKET worth it for small business?
Given the reported issues with shipping, order accuracy, and customer service, ARKET may not be a reliable choice for small businesses. The potential for delays, errors, and difficulty resolving issues could negatively impact business operations. While the quality of the clothing is sometimes praised, the risks associated with ordering from ARKET may outweigh the benefits for small business owners needing dependable service.
Based on 20 reviewsWhat is ARKET's return policy like?
The reviews suggest that ARKET's return policy can be problematic. Some customers report difficulties with initiating returns, delays in receiving refunds, and unexpected return shipping costs. The process is often described as slow and cumbersome, adding to customer frustration. These issues with the return process further contribute to the overall negative customer experience.
Based on 15 reviewsWhy are ARKET orders frequently delayed?
Many customers report that ARKET orders are frequently delayed due to issues with their shipping and logistics processes. The courier service, Evri, is often mentioned as a source of problems, with packages being lost, misdelivered, or simply delayed without explanation. ARKET's customer service team is often unable to provide accurate updates or resolve these shipping issues effectively, leading to further frustration for customers.
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